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From: Travis Sweat \(MSFT\)
Date: Fri, Mar 26 2004 8:34 am
Email: “Travis Sweat \(MSFT\)”

Groups: microsoft.public.sms.adminHere is the standard list of troubleshooting steps. Try these and let me
know if they don’t work. Could you also send me the MPControl.log, the
ccmexec.log.

Thanks.

T

This was intended to be in least intrusive to most intrusive order.

1.. Run http:///SERVER_NAME/sms_mp/.sms_aut?mplist
1.. This returns a blank screen.
2.. Run http:///SERVER_NAME/sms_mp/.sms_aut?mpcert
1.. This returns a long list of numbers and letters.
3.. Verify that the DTS Service is enabled.
4.. Verify that the Task Scheduler is enabled.
5.. Verify that the Windows Management Instrumentation service is running.
6.. Verify that the SMS Agent Host service is running.
7.. Verify that the World Wide Web Publishing Service is running.
8.. Verify that the MP machine account has been added to the
SMS_SiteSystemToSQLConnection_ group.
9.. Verify that the SQL Server has named pipes enabled.
10.. Update MDAC on the server.
1.. Review Q820910 for details.
2.. http://support.microsoft.com/default.aspx?scid=kb;en-us;820910
11.. SQL boxes that are running under a user account, instead of system,
need the SPN updated in AD.
1.. Review Q829868 for additional details.
2.. http://support.microsoft.com/default.aspx?scid=kb;en-us;829868
12.. Crossing domain boundaries between MP and SQL may also need the SPN
updated in AD.
1.. Review Q829868 for additional details.
2.. http://support.microsoft.com/default.aspx?scid=kb;en-us;829868
13.. IIS Lockdown Tool
1.. If you are using the IIS lockdown tool on your IIS 5 servers be sure
to apply the SMS server template from the SMS 2003 toolkit.
2.. http://www.microsoft.com/smserver/downloads/2003/tools/toolkit.asp
14.. Deinstall the MP and IIS, then reinstall IIS and the MP.
1.. Remove the MP role on the server.
2.. Disable IIS. Remove completely. Reboot the server.
3.. Verify that the DTS Service is enabled.
4.. Verify that the Task Scheduler is enabled.
5.. Verify that the Windows Management Instrumentation service is
running.
6.. Enable BITS, enable WEBDEV and install IIS.
7.. Verify that the World Wide Web Publishing Service is running.
8.. Verify that the MP machine account has been added to the
SMS_SiteSystemToSQLConnection_ group.
9.. Enable MP role on the server.

–
Travis Sweat [MSFT]
This posting is provided “AS IS” with no warranties, and confers no rights